Commonly Asked Billing Questions

Commonly Asked Billing Questions

After you receive care in the Emergency Department, you will receive more than one bill for your care:

Understanding Your Emergency Department Bills

The emergency department Facility Bill is for services rendered by the hospital, this would include use of the nursing services, supplies, equipment, laboratory, radiology services and any other professional services that are provided by the hospital.

The Physician Bill is for services rendered by the Emergency Physicians, Physician Assistant and/or Nurse Practitioners – they are responsible for the diagnosis, treatment, referral and/or discharge of all patients receiving care in the Emergency Department.

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HEP Physician Bill

For Physician Bill inquiries, please call us at (833) 230-6333 or you may visit our billing website at www.erstatement.com

CHI Facility Bill

For CHI Facility Bill inquiries, visit https://www.chifranciscan.org/billing-insurance-and-finances

Medical Records

As a patient seen through the CHI Franciscan Health System, you may request your medical records for a recent visit. Learn more at https://www.chifranciscan.org/patients-and-visitors/medical-records.html